Change88 takes your privacy seriously. This document provides a detailed explanation of how we collect, use, store, and protect your personal data as a member of our platform. We are committed to safeguarding the privacy of every Change88 user at all times.
Version 2.4 | Effective for all Change88 members
Change88's Privacy Commitment: We never sell, rent, or disclose your personal data to any third party for marketing purposes without your consent. All information you provide to Change88 is used solely for platform operations and the security of your account.
Change88 ("we", "our platform") is committed to protecting the privacy and data security of all members and users of our platform. This Privacy Policy has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This policy describes the types of data we collect from you, the purposes for which it is collected, how we store and protect it, and your rights as a data subject. It applies to all Change88 users in Malaysia — including website visitors, registered members, and former members whose data remains in our system.
By using the Change88 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Change88 collects various types of data depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | During account registration |
| Contact Data | Malaysian phone number, email address | During registration & verification |
| Financial Data | TnG / GrabPay / DuitNow e-wallet numbers, transaction records | During deposits & withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatic upon platform access |
| Usage Data | Games played, time spent playing, wins & losses | Automatic during gameplay |
| Communication Data | Live chat conversation records, customer support emails | When contacting Change88 support |
We only collect data that is strictly necessary to deliver our services safely and effectively. Change88 does not collect sensitive data such as medical information or religious beliefs.
Personal data collected by Change88 is used only for legitimate and specific purposes. The following are the primary ways your data is used:
You may opt out of marketing communications from Change88 at any time by contacting our support team or using the unsubscribe link in our promotional emails.
Change88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in certain limited circumstances, we may share your data with the following parties:
All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon with Change88.
The security of your personal data is our absolute priority at Change88. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:
Change88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected — generally for the duration your account is active, plus 7 years after account closure for legal and regulatory compliance purposes.
In the event of a data security breach that may affect your information, Change88 will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.
The Change88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login, account sessions, security — essential for the platform to function | Session / 30 days | |
| Analysing how users interact with the platform for improvement purposes | 1 year | |
| Remembering your language preferences, display settings, and other personalisation choices | 1 year | |
| Displaying relevant Change88 promotions (subject to your consent) | 90 days |
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the Change88 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by Change88:
You have the right to request a copy of the personal data we hold about you within 21 business days from the date of your request.
You have the right to request the correction of any inaccurate or incomplete personal data held in our records.
Under certain circumstances, you have the right to request the deletion of your personal data from our systems, subject to legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without condition.
You have the right to receive your data in a machine-readable format for transfer to another platform should you choose to do so.
You have the right to request a restriction on the processing of your data in certain circumstances while a matter is under investigation.
To exercise any of the rights above, please contact the Change88 team via email at privacy@change88.ws or via our customer support live chat. We will process your request within 21 business days.
The Change88 platform is intended solely for individuals aged 18 years of age and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If we discover that we have collected personal data from a minor without valid parental or guardian consent, we will take immediate steps to delete that information from our systems and close the account in question.
If you believe your minor child has registered for or used the Change88 platform, please contact us immediately at support@change88.ws. We will process data deletion requests with the highest priority.
The Change88 platform may contain integrations or references to third-party services such as licensed game providers, Malaysian payment gateways (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX), and identity verification providers.
Each of these third-party services has its own privacy policy and data management practices. Change88 is not responsible for the privacy practices of such third parties and encourages you to read their privacy policies before engaging with their services.
All third-party service providers we engage on the Change88 platform have undergone security assessments and are bound by data processing agreements that meet the same protection standards we adhere to.
Change88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or operational requirements. When we make material changes, we will:
Continued use of the Change88 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Change88 handles your personal data, please reach out to us through the following channels:
More than just words — these are the concrete actions we take every day to protect our members' privacy.
All data transmitted on the Change88 platform is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading banks, including Maybank and CIMB.
Change88 operates on a business model that does not rely on selling user data. Your data will never be sold, rented, or traded to third-party advertisers or data brokers.
We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All of Change88's data management practices are designed to meet the standards of our national data protection legislation.
Change88's data security infrastructure is regularly audited by independent cybersecurity firms to ensure our systems remain up to date and protected against the latest threats.
You have full control over your data at Change88 — access, correct, or request deletion of your data at any time through our 24/7 customer support.
Change88's 24/7 fraud detection system monitors all account activity to identify unauthorised access and protect your data and funds from external threats.
Read other important documents governing the use of the Change88 platform.